Our team at Red Rock Fertility Center is committed to providing personalized service to all our patients. We believe that it’s beneficial for both the staff and patients to develop a personal relationship to have a better experience. That’s why we started this ongoing staff spotlight series. We want you to get to know us better, just as much as we want to get to know you throughout your process.
This staff spotlight is on Leticia Saenz. As a Treatment Coordinator at Red Rock Fertility Center, Leticia handles every step involved in the fertility treatment process. She’s trained to assist with patients’ issues regarding their treatment, medication, and fertility cycle. When she’s not in the clinic, Leticia enjoys spending time with her daughter and going to family BBQs.
Learn more about Leticia Saenz here:
What’s the process for your patients during treatment?
I start with getting the patient’s flow sheet from our Financial Coordinator, Nadine, so that I can place an order for their medications. Then, I’ll contact the patient to schedule an appointment and meet with them and their partner. During this appointment, I train them on medication and sign consent forms. The patient will also be aware of when to call throughout the process. I always let the patient know that I’m available 24/7 via email to help them with anything they need.
Please stay tuned for our next staff spotlight feature. We look forward to sharing more about our team in the coming months!